Freephone: 0800 888 238
Outside NZ: +64 9 846 2522
Located in Westfield St Lukes Auckland
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FAQs

What service and quality guarantees do Maten Flora Design offer?

Our 100% Guarantee. MatenFlora Design guarantee means that your gift of flowers will be fresh, designed attractively and will be delivered on time. If you are not reasonably satisfied, We will either replace your gift or give you a complete cost refund. 

Alcohol Availability

Alcohol is unable to be delivered unless you purchase other item as well. Overseas countries have different rulings regarding alcohol.  Again please call or email us for details.

What will I get for my money?

The floral arrangements displayed on the site represent the middle value. However customers are advised that due to the seasonal nature and availability of flowers,the finshed products may differ from those pictured. In these circumstances MatenFloral Design  reserve the right to make appropriate substitutions whilst maintaining the value of your order. However, we try to recreat these as closely as posiible.

Can I change colours or flowers of what is pictured?

Yes,  If you do not like certain flowers, or if you like paticular flowers or colours, just enter your request under special request.

Do you need special information for funeral/bereavement orders?

Yes - giving the full name of the deceased is necessary to enable the florist executing the order to trace the funeral details to make delivery to the service. Funeral items i.e. wreath or funeral spray cannot be sent to the home, these requests may be changed to sympathy basket or bouquet.

How are International exchange rates catered for when buying flowers online?

When you buy from Maten Floral Design, all prices are in New Zealand dollars,  you pay in New Zealand dollars. We provide a link to Yahoo Currency Converter to show you latest foreign exchange rate .You can estimate how much you will pay in your currency.

How does New Zealand's time-zone compare to other countries?

Simply, because New Zealand is positioned so deeply in the South Pacific it is one of the first countries in the world to see the new day.


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